Returns

When you make a purchase from our online store, the distance law is applied. The distance law gives you, the customer, the right to return your purchase within 14 days from the day you received it. However, please note that some of our products are excepted from the distance law. Please read more below.

 

TO SEND A RETURN YOU NEED TO MAKE SURE THAT

  • The goods are unused and undamaged.
  • The goods are packed in the original packaging.
  • The goods are well packaged, as Kollekted By is not responsible for any damage in the return shipment.

You will receive your refund normally within 1-5 working days, and no later than 30 days after we have received and accepted the return.

 

EXCEPTIONS FROM THE DISTANCE LAW

When purchasing a product that is not in stock, custom made, ordered or otherwise, the distance law does not apply.
This applies to all of our furniture, most of our lighting, and some of our carpets and mirrors.

 

HOW TO MAKE A RETURN

  1. Download and fill in our return form. Make sure that the information is accurate and clear. The form should be sent to our email shop@kollektedby.com as well as in printed form together with the package. Click here for Return Form / Klikk her for Angreskjema
  2. Pack the product(s) properly. Use the original product packaging and protective transport packaging.
  3. We do not cover the return costs, and you are responsible of choosing secure return shipping.

 

RETURN ADDRESS

Schous Plass 7A
0552 Oslo
Norway