Retningslinjer for frakt
Please note that some of our products are not accepted for returns. Please read our Return Policy for more information.
Shipping cost is calculated at checkout.
Standard handling time for all items in stock is 1-3 days, in addition to the postal service's delivery time.
Most of our furniture is made to order and are subject to a certain delivery time. The estimated delivery time is stated in the product description for each product. Please note that these are estimated timeframes and that there may be further delays. If there is a significant delay for several weeks, you will be informed.
Once the order has been placed, Kollekted By will send you an order confirmation, followed by a tracking email once the package has been sent.
We cannot reroute packages once they have been shipped, so please ensure your shipping details and personal information are accurate at the time of checkout.
Home delivery is curbside and must be collected at the front door of your building/home.
CHECKING THE DELIVERY / DAMAGED GOODS
After receiving the order we kindly ask you to investigate if the delivery is correct according to your order. If your item(s) appear to be damaged or have been broken during transportation, please send a photo of the damage, box, and item label along with your order number to firstname.lastname@example.org. Damaged goods must be reported immediately upon receipt of goods. However, please note that many of our products are hand-made and therefore each possess unique characteristics.
Faulty items will be replaced by the same type of product, subject to availability.
The full amount will be charged when we receive your order. Kollekted By does not store customers’ payment card details for security purposes.
If you have been charged the wrong amount when shopping from the webshop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
VOUCHERS AND PROMOTIONS
Voucher codes cannot be combined with other campaigns or additional vouchers. Voucher codes are subject to expiration and are only applicable within the set date range. Vouchers can therefore not be applied to past or future orders that fall outside of the voucher’s valid dates. Promotions are not applicable on past orders.
DUTIES AND TAXES
No additional fees when shopping in Norway.
Please send us a request for international shipping.